FAQ

 

RETURNS + EXCHANGES

ALL SALES ITEMS ARE FINAL SALE

If for any reason you are unhappy with our product, returns and exchanges are gladly accepted! As long as the item is unworn and undamaged, the customer may ship it back to us within 14 days of it being delivered. Please allow up to 7 business days for your refund to process.

  • Item may be returned up to 14 days after receiving it

  • All sale items are are final sale and not eligible for returns or exchanges

  • Customer is responsible for return shipping costs

  • Any damaged or worn product will not be accepted for return or exchange

  • Please include a copy of your order and contact information in the returned package

  • If requesting a new item for exchange, please include this information in the returned package or feel free to email hello@thebasalshop.com

 

CARE FOR YOUR UNDIES

WE ALWAYS SUGGEST TO HAND WASH YOUR UNDIES AND LAY FLAT TO DRY IF POSSIBLE

  • Machine wash cold with like colors

  • Tumble dry with low heat

  • Use non-chlorine bleach if necessary

  • All of our organic cotton undies are pre-shrunk

  • Although maybe snug at first, each item will stretch to fit perfectly around your body!

 

INDIGO DYED UNDIES

Our indigo dyed pieces are hand-dyed and one-of-a-kind! Because of this, there will be a variation of color and shade on each piece, which is what makes these undies so unique! We personally love the fact that you're the only one on the planet with this exact piece and hope you do too! If you prefer a lighter or darker shade of indigo, please let us know at hello@thebasalshop.com and we will do our best to choose the perfect one!

WE RECOMMEND That your freshly dyed indigo item is first washed by itself once received. After the first separate wash, feel free to follow regular care instructions listed above.